What are Cookies?
Cookies are small files that hold information; they're placed or 'dropped' on your computer when you access websites or use apps on your device. The data contained in the cookie can be retrieved by the website or app that placed them there. They can also be accessed by websites or apps that have been authorised to use them by the site or app that first dropped them.
Some of the purposes for which the Cookies are installed may also require the User's consent.
Feilo Sylvania and Cookies
You can also read our Privacy Notice on our website and get in touch with us on email@example.com about privacy, Cookies or data protection.
The 4 main types of cookie we use on our site:
- Strictly necessary Cookies
These Cookies are essential — without them, you might not be able to get the information or service you've asked for. They're needed for things like logging whether you see error messages – so we can make improvements and fix bugs – as well as allowing you to use shopping baskets (which remember your choices as you navigate our site) and make a purchase.
At the time of writing this includes:
Dotmailer, MailChimp and SurveyMonkey
- Personalisation and testing Cookies
These Cookies remember choices you've made to personalise the site, or are used by us to test site content and functionality with different groups of visitors. They may remember where you are in the site so you can get tailored information, or changes you've made to help you browse, such as increasing the text size. For instance, if you ask for services based on your location, we sometimes store a cookie — meaning that next time you visit, you won't have to tell us where you are again.
- Analytics and measurement Cookies
We use several technologies to understand how visitors use our website or app. These help us to identify areas for improvement, and to collect and report on commercial data (like sales volumes). We may, for example, analyse website usage and identify a page where people struggle to know what to do next; we'd then use session capture to observe some individual site visitors and find out what the issue is.
Tools we use for analytics and measurement include: Google Analytics, HotJar and Lead Forensics
Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the data collected to track and examine the use of our website, to prepare reports on its activities and share them with other Google services.
Google may use the data collected to contextualize and personalize the ads of its own advertising network.
Hotjar (Hotjar Ltd)
- Targeting or Advertising Cookies
These Cookies collect information about your browsing habits (including details of the websites you've visited) which we use to make sure you receive advertising relevant to you. We (or third parties and advertising networks on our behalf) may use them to show you ads we think you'll be interested in across the internet (including on other sites you visit), based on your interaction with our website, apps and your browsing history.
If, for example, you visit our website and show an interest in one of our products but don't buy it, we may re-target you with adverts about it on other websites – and in search results – for a number of days after your initial website visit. If you buy the product, or a set period of time has passed, the re-targeting advertising stops.
Tools and Cookies we use for marketing and advertising include: AddThis, Google AdWords, Amazon Advertising, YouTube, and various display advertising providers.
What about links to other websites and their Cookies?
We often link to other sites to give you extra information or services. Where these are provided by a third party, you may leave our website by clicking through to theirs. In this case, the Cookies policy set out on the third party's website will also apply. As this won't be controlled by us, you should read their policy to find out what information is being collected and how it's used.
How to control Cookies
You can restrict, remove or block Cookies through your browser settings at any time.
In addition to what is specified in this document, the user can manage preferences for Cookies directly from within their own browser and prevent – for example – third parties from installing them. Through the browser preferences, it is also possible to delete Cookies installed in the past, including the Cookies that might possibly have saved the consent for the installation of Cookies by this website. It is important to note that by disabling all Cookies, the functioning of this site may be compromised. Users can find information about how to manage Cookies in their browser at the following addresses: Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Windows Explorer.
Notwithstanding the above, the Owner informs that users may take advantage of: Your Online Choices. This service allows Users to select their tracking preferences for most of the advertising tools. The Owner thus recommends that users make use of this resource in addition to the information provided in this document.
Owner and Data Controller
Feilo Sylvania Europe Limited, Avis Way, BN9 0ED, Newhaven East Sussex UK
Owner contact email: firstname.lastname@example.org